Ivy Capangpangan- VIRTUAL ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE

About Me

Get to know the person behind the professional services

I'm Ivy Capangpangan, a motivated and detail-oriented aspiring Medical Virtual Assistant with comprehensive training in virtual assistance. Equipped with skills in administrative support, appointment scheduling, data entry, and patient communication. Demonstrates excellent organizational abilities, professionalism, and a strong desire to learn and grow in the healthcare field. Eager to apply newly acquired knowledge to assist medical professionals in managing daily operations efficiently while providing quality virtual support and patient care.

Strategic Approach

I don't just execute tasks—I think strategically about how each piece fits into your bigger picture.

Seamless Integration

Bridging the gap between operations and marketing to create cohesive business systems.

Results-Driven

Every action is measured and optimized to deliver tangible business outcomes.

Client Focused

Building strong relationships and ensuring client satisfaction through excellent service.

Team Collaboration

Working effectively with diverse teams to achieve common goals and drive success.

Continuous Learning

Always seeking new knowledge and skills to stay current and add value.

Experience

A summary of my professional experiences, trainings, and certifications.

Customer Service Representative

Various BPO Companies

2015 – 2021

Handled inbound and outbound calls, providing quality assistance to customers across diverse industries.
Resolved billing, technical, and account-related inquiries efficiently and professionally.
Maintained high performance in customer satisfaction.
Collaborated with team members to achieve performance targets and enhance service delivery.

HIPAA Compliance Training

Udemy

July 2025

6-hour course covering HIPAA Privacy & Security Rules, PHI handling, and breach notification procedures.
Included practical case studies for remote healthcare staff.
Completed final assessment and received downloadable compliance kit.

Medical Virtual Assistant Training

MedVA Academy

October 2025

40-hour intensive program focused on EMR navigation (Athenahealth, Kareo).
Trained in appointment scheduling, insurance verification, medical billing basics, and patient triage scripts.
Learned telehealth best practices; completed capstone project and practicum.
Certificate ID: MVA-VA104408

Medical Coding Training

Medical Coding Fundamentals

October 2025

Medical terminology and anatomy & physiology for accurate documentation and coding context.
Coding systems: ICD-10 (diagnoses), CPT (procedures/treatments), HCPCS (supplies/services).
Insurance and billing processes: claim creation, submission, and follow-up.
Compliance & ethics: privacy laws (including HIPAA) and proper handling of patient information.